I wished to vent my aggravation Using the baggage condition together with your airline. Everything else was superior, though the way my baggage was handled would make me Believe two times right before scheduling with AA once again. I used to be charged $25 Each and every way for 1 bag, not becoming told my bag might be carried on for no demand. So as to add insult for the $fifty charged, my bag was harmed on the surface upon becoming returned to me.
I had been a passenger on yor flight AA2016 out of Phil. airport on 4/9/16 and return flight AA1755 out of Atl. airport again to Phila. on four/ten. My ticket was for an aisle seat with wheelchair support as a consequence of my handicap. On the flight from Phila., I had an aisle seat. The young Girl occupying the window seat was so substantial she couldn’t fasten her seatbelt. She instantly fell asleep and started snoring loudly which continued for the entire flight. Over the flight back again, I'd my boarding move was for a daily seat. I attempted to alter seats for the kiosk , because it indicated there were added seats in the primary cabin location devoid of good results. My son and daughter-in-law have been denied gate passes to help me get right down to the airplane along with the ticket agent was seriously unpleasant. I attempted to improve at the boarding desk, then youthful man indicated my ticketwas for handicap in his Personal computer, he reported the cabin seats were being out there and tried to update me but without the need of good results. Once i acquired again into Phila., I waited Pretty much forty minutes for getting from your airplane to baggage. This was essentially the most humiliating and demeaning practical experience I have at any time had. Once the wheelchair last but not least arrived, the woman started complaining about being forced to drive me. She couldn’t obtain the wheelchair up the elevation.
My wife And that i want to praise our flight attendant whose title was Rhonda. It has been many years because we have been addressed so royally by a flight attendant. Right now, most flight attendants “do their position’, but Placing forth no extra effort and hard work. Rhonda radiated together with her love for her job and her pleasure in American Airlines. I assume she is among your senior flight attendants, Incidentally she offered herself. We would like so that you can Speak to Rhonda and praise her for becoming this sort of an incredibly excellent worker and exceptional flight attendant.
Our Good friend had now missed her overall shift at do the job and we were extremely upset. Her mobile phone was running reduced as we experienced spent all the afternoon within the cell phone together with her and the Airways checking in on our son. She was instructed to attend, so she did.
I just concluded emailing a challenge to shopper resolutions but accidentally strike some thing and my concept disappeared; did you receive it?
Latest flight from Austin to Ft Myers on which I had asked for wheelchair support did not deliver any jetway guidance and Unquestionably very little in Ft Myers from plane to baggage declare and NOONE to inquire.
I have been touring with American Airways for quite some time now and am now really shocked at a new prevalence. I'd just gotten again from family vacation to discover that my suitcase was missing. American Airways instructed me I used to be alleged to get it back again the next day, however I only obtained it two times later and found that my suitcase were ripped open up and ruined.
Reading through the report in Yahoo! a few AA rep composing “deaf and dumb” on their luggage is rude and so they are entitled to in excess of a faux apology. you only dropped a buyer.
We are actually Regular flyer consumers for more than 30 years, and among the sights for us to continue together with your services are definitely the benefits you present to us and The great service We have now normally experienced in countless trips with AA. On Jan 29 2015, I called AA en Español to generate arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant Woman Ana Maria helped me with the many paper work and I did buy all the additional bills with my City Bank card foe my partner and myself and Ana Maria told me that I will get confirmation on my e mail, and gave me about the mobile phone our two locator documents. Effectively, now Once i identified as again simply because we didn't get the knowledge on my e mail, we have been informed to our shock that only my spouse experienced reservation and there was nothing at all on record for myself!
I’m producing to precise how discontent I am with the way American dealt with flights on April 29, 2016. My flight 3848 about to Memphis, TN from DCA was cancelled following being delayed four six several hours. I had been flying to your rehearsal evening meal and a marriage the subsequent day And that i skipped equally functions. The next day I had to fly to charlotte and after that to Memphis and also to leading it off bag didn’t arrive on the flight with me and I don’t know why.
No gate manager on scene. However not telling the group within the gate a thing. When. I asked was explained to the flight had boarded but not taken off. But no explanation regarding why. It’s not a temperature point as well important source as flight has become recreated.
American Airways has the worst consumer service of all airlines I have used in my 63 yrs. My wife’s anniversary earrings were being stolen from her suitcase on June twenty, 2013 and Shopper service has REFUSED to Make contact with us back just after reporting the thief the day it took place.
Determined by this encounter I am able to only conclude this observe seems to become small business as normal for American Airlines, especially just after witnessing indications about not removing cots from designated spots. How can a business justify owning in excess of fifty Older people sleep on cots in an airplane terminal? This must be a priority for the fireplace Marshals!
Never ever I repeat in no way will I select American Airlines. Yet again.Completely unprofessional workers within the ticket agent to flight attendants. All the jokes I've read about it becoming a ” cattle hauler ” airline is sad to say accurate in my recent expertise.extremely sad.